Welcome to the official website of SALONI JIESON LLC. To help you better understand our products and services, we have compiled some frequently asked questions and answers. Please read them carefully before purchasing. If you have any other questions, please feel to contact us.
How do I place an order?
You can browse the products on our website, select your favorite fashion keychains, and click the “Add to Cart” button. Then proceed to the checkout page to complete the payment. Please ensure you provide accurate personal information for smooth order processing.
What payment methods are accepted?
We accept various payment methods, including credit cards, debit cards, and third-party payment services (such as PayPal). You can choose the most convenient payment method during checkout.
How do I confirm my order?
After completing your order, you will receive a confirmation email containing your order number and order details. If you do not receive a confirmation email, please check your spam folder or contact customer service directly.
What are the shipping time and costs?
We expect to ship your order within 1-3 business days after order confirmation. The specific shipping time will vary depending on your location and the shipping method you choose. Shipping costs will be calculated at checkout and displayed on your order page.
How do I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible (within 24 hours of order confirmation), and we will do our best to accommodate your request. If the order has already been shipped, changes or cancellations are not possible.
What is your return policy?
We hope you are satisfied with your purchase. If you are not satisfied with the item you received, please contact us within 14 days of receiving the item to request a return. Please ensure the item is unused and in its original packaging so that we can process your return request smoothly. For detailed return procedures, please refer to our return policy on our website.
How can I get discounts or promotions?
We occasionally offer promotions on our website or via email. Please follow our homepage or subscribe to our email newsletter to receive the latest information and exclusive offers.
Is the product quality guaranteed?
We are committed to providing high-quality fashion keychains. All products undergo strict inspection before shipment. If you receive any defective or damaged items, please contact us within 14 days of receipt so that we can provide you with after-sales service.
How do you protect my personal information?
We take your privacy very seriously. Your personal information will only be used to process your order and provide customer service. For more details, please see our privacy policy.
If you have any other questions or need further assistance while browsing our website, please feel to contact us. Thank you for choosing SALONI JIESON LLC, and we look forward to providing you with excellent products and services!