Welcome to SALONI JIESON LLC. Our goal is to ensure your satisfaction with your purchase of our fashionable keychains. If you are not satisfied with your order, we offer returns and refunds. Please carefully read the following return policy to understand the relevant conditions and procedures.
Return Conditions
Return Period: You may request a return within 14 days of receiving your item. Requests submitted after this period will not be accepted.
Product Condition: Returned items must be unused, undamaged, and in their original packaging with all tags attached. We will not accept returns of any items that show signs of use.
Return Process
Submitting a Return Request:
Please contact customer service via email at [email protected], providing your order number and reason for return.
Customer service will respond within one business day to confirm your return request and provide the return address.
Returning the Item: After receiving return confirmation, you need to ship the item back to the following address: 245 W 99TH ST 14B, NEW YORK, NY 10025
Please be sure to use a trackable shipping method to return the item so that you can obtain shipping information.
Shipping Costs: Return shipping costs are generally borne by the customer. Shipping costs for returns due to quality issues or incorrect shipments will be covered by us.
Refund Processing Time
Once we receive your returned item and confirm that it meets the return conditions, we expect to process the refund within 5-7 business days.
The refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment service provider, usually within 3-5 business days.
Exchange Policy
If you wish to exchange a product (e.g., for a different style), please return the original item following the return process described above, and indicate the item you wish to exchange it for in your email. After receiving the returned item, we will process your new order.
We are committed to serving you and thank you for choosing SALONI JIESON LLC! Your satisfaction is our goal.